B2C CX & Customer Ops Experts in Japan - AI-Driven Transformation

📣 Looking for interview participants: anyone with CX & Customer Operations experience I'm looking for people with experience in CX / Customer Operations to interview for CS Studio, a media platform in Japan read by 130,000+ CX-focused professionals. Japan's CX/CS practices are still catching up to what's happening globally. Your real experience—what worked, what didn't—would genuinely help a lot of people here. Who I'm looking for: • Anyone who's been part of an AI-driven transformation in CX / Customer Success / Customer Operations • Especially those at BtoC companies (retail, e-commerce, fintech, insurance, etc.) • Any seniority—frontline perspective is just as valuable as leadership What's in it for you: • Featured in a published article (credited by name, or anonymous—your choice) • 30 minutes via video call, or written Q&A if easier • You'll see the draft before it's published No pitch, no vendor agenda—just your real successes and failures, documented for people who need to hear them. Comment below or DM me if you're interested.