CX & Customer Operations Professionals - BtoC Post-AI Team Reorgs

📣 Looking for interview participants: CX & Customer Operations professionals I'm looking for 3–5 CX / Customer Operations professionals to interview for a content series on how BtoC companies are repositioning their support and CX teams after AI adoption. Not the press release version — the real decisions, what worked, what didn't, and what you'd do differently. Who I'm looking for: • CX / Customer Success / Customer Operations leaders who've been through an AI-driven transformation • Especially those at BtoC companies (retail, e-commerce, fintech, insurance, etc.) • Any seniority — frontline perspective is just as valuable as leadership What's in it for you: • Featured in a published article (credited by name, or anonymous — your choice) • 30 minutes via video call, or written Q&A if that's easier • You'll see the draft before it's published No pitch, no vendor agenda — just documenting what's actually happening in CX right now. Comment below or DM me if you're interested.