Facility & Property Managers - Commercial Cleaning Vendor Evaluations

Looking for interviews or responses - Seeking Facility/Property Managers to answer questions on evaluations and managing commercial cleaning vendors I originally posted this on Qwoted (https://app.qwoted.com/invite/clSOy8PlmRtuqx81jlolfg), but will post the questions here since I'm guessing a lot of people don't have accounts. I know surveys aren't allowed, my hope is this article helps commercial cleaning organizations a better framework for providing bids, ongoing client relations, etc. Feel free to remove if not allowed. I'm writing an article and looking for FM/Property manager responses for some of the following questions (NOTE: NOT LOOKING FOR YOU TO ANSWER EVERY ONE, PICK A FEW YOU CAN REALLY SPEAK TO. SINCE THIS IS FOR AN ARTICLE, IDEALLY BASIC INFO - Name, Role, Org - but I could also refer to to responses as 'redditor \[username\]). Feel free to DM responses. Info about you/what you support: Portfolio size, site types, vendor count? Last vendor you replaced: what set it off? Last one you renewed without rebidding: what earned that? Bids and SOWs: How do vendors get on your bid list? Do you want bidders to challenge your scope or answer it exactly? Do you score on a matrix? Categories and weights? What makes a staffing plan believable? What pricing format makes comparison easiest (hourly, per building, total portfolio)? What makes you suspicious of a low bid? Ever picked the highest bidder? What justified it? How should change orders, after-hours, and emergency rates be priced up front? Where do vendors hide costs that surface later? What post-submission follow-up help, and what annoys? During the contract: What does a good first 30 days look like? A bad one? What do new vendors underestimate about your site? How often should you hear from your account manager, and about what? What are you finding out too late? Has a vendor brought you bad news before you found it? How did that land? Are QBRs worth the hour? Describe the worst one you've sat through. If a QBR covered three things, what? Which vendor metrics do you ignore? What number do you want that nobody gives you? Ever used vendor data to justify a capital request? How can a vendor make you look good to ownership? Problems and retention: Last time a vendor failed at something that mattered: what did they do first? What separates a good root cause explanation from a bad one? How many times can the same problem recur before it's terminal? Tell me about a vendor who recovered from something serious. When you escalate to their leadership, what response do you expect, how fast? What triggers a rebid even when you're satisfied?