HR Practitioners - Hidden Tax Of Broken HR Processes

The cost of a broken HR process rarely shows up on a budget line. It shows up in the manager who spends 45 minutes tracking down an answer that should have taken three. The new hire who starts her first week without system access and decides, quietly, what kind of company this is. The high performer who learns to work around the system instead of through it. None of those moments get a ticket number. None of them appear in your resolution metrics. But they are costing you. Every single day. After 25 years in HR, I've come to think of poorly designed service as a hidden tax. It's collected in small amounts, constantly, from the people who can least afford to spend their energy on friction. And unlike a real tax, no one is tracking it. The organizations that close this gap don't always spend more. They design better. They stop building for process compliance and start building for the person on the other side of the process. That distinction is what the book I'm writing is about. If you've ever watched a well-intentioned HR investment fail to deliver for the people it was built to serve, I'd love to hear what you saw. DM me. I'm collecting practitioner stories and every real one makes the book stronger.