Senior Experience Leaders - Moments That Make Or Break Experience

I’m speaking to senior experience leaders over the next couple of weeks. But I want to speak to even more people who are leading, shaping or seriously influencing experience across: • Destination design • Tourism • Hospitality • Guest experience • Patient Experience • Visitor experience • Customer experience • Airport and passenger experience • Place-making The glossy reports are useful but they often miss the weird, wonderful and meaningful stuff. The quiet tensions and patterns people are actually dealing with along with the moments that make or break an experience That’s the bit I’m interested in. I’ll be turning the themes into a short insight report and sharing it back So if you work in the above and you’d be up for a 30-minute conversation Drop a comment or like this and I’ll send you a DM. Please tag anyone who comes to mind in the comments👇️