Web3 Support Representatives - Recurring User Confusion Patterns

Web3 investment projects: I want to hear from the person who handles support Founders explain what the product is meant to do. Users explain what they hoped it would do. I’d love to hear more from the person answering the same support question every Tuesday. Which step keeps confusing people? Which feature gets requested constantly but barely used after it arrives? What do newcomers misunderstand even after reading the instructions? Obviously, private customer information should stay private. I’m talking about general patterns. Those conversations would interest me because they describe the product under ordinary conditions. Someone is tired, a button isn’t where they expected, and they want to finish a task before getting back to work. There’s plenty of room for ambitious presentations. I’d also read a long interview about the least glamorous parts of keeping the thing usable. That might be the first time I understood who actually needs it.