Hotel & F&B Supervisors & Managers - Customer Expectations Vs AI

Calling out to my previous hotel and F&B colleagues either on- or above-property. Looking to interview those with supervisory/managerial experience for customer-facing roles about the challenges of these positions in an age where expectations and ai seem to be pulling strongly in opposite directions. All interviews will be confidential. Please let me know if you or someone on your team might be interested. Thank you in advance for your assistance!