Technical Support & Field Service Staff - Lab Equipment After-Sales

A small equipment issue shouldn’t take a week to resolve. I’m currently researching how laboratory and medical equipment manufacturers manage technical support and after sales customer service. I’d love to speak with people working in technical support, field service, applications or customer service to understand what actually happens when a customer needs help. Just 5–10 minutes of your experience would be incredibly valuable. Work in this space? Comment below or send me a DM. Thermo Fisher ScientificAgilent Technologies Eppendorf Malvern Panalytical Sysmex Europe Sciquip LTD Future Space - Bristol #LaboratoryEquipment #TechnicalSupport #FieldService #MedTech #LifeSciences #CustomerSupport