Bilt AI Neighborhood Concierge User Experiences for Finance Story

Journalist here — looking for your experiences with Bilt's AI Neighborhood Concierge Hey r/bilt — I'm Genna Contino, a journalist working on a story about how AI is changing the way people manage their finances and daily lives, and Bilt's AI Neighborhood Concierge is on my radar as one of the more interesting real-world examples out there. I want to be clear: I'm asking about the Neighborhood Concierge — not the standard customer service chatbot. A few things I'm curious about: Has it actually made managing payments easier? Things like rent reminders, points optimization, understanding your rewards — any wins worth sharing? Lifestyle side: Has it helped you find local spots, book things or tap into building amenities in ways you wouldn't have otherwise? Complaints welcome too — if it's fallen short, been confusing or just felt gimmicky, I want to hear that as well. Rocky 2.0 transition: For cardholders, has the move to Bilt 2.0 impacted if/how you interact with the concierge? Feel free to DM me or email me at [email redacted] if you'd rather not post publicly. I've written about Bilt before and you can see some of my other personal-finance coverage here. (And I apologize for my wild username, it was auto-generated by Reddit and I am unable to change it LOL) Thanks in advance!