Dyson R3 Buyers in U.S. - Launch Order Issues & Customer Service

Dyson R3 U.S. Launch — How Has Dyson Let You Down? I deleted my previous post because I discovered that one of the screenshots contained my email address. Rather than leave personal information exposed, I decided to start over with a new post and properly redact everything. The reason I’m reposting is because I want to hear from other Dyson customers. My experience with the R3 launch has been extremely frustrating, but I’m starting to wonder how widespread these problems actually are. Here’s what happened to me: I ordered the Dyson R3 directly from Dyson immediately after the U.S. launch on September 16. Dyson accepted the order, charged me, and sent me an order confirmation stating that the order was processing with a 3–5 business day delivery estimate. I was later told that my order had entered the warehouse and was being prepared for shipment. Then Dyson started sending “back in stock” notifications for the R3. Except the Dyson website still showed the product as unavailable. After escalating the situation through Dyson Executive Office, I was eventually told that Dyson had no R3 inventory available. Dyson has now explicitly acknowledged that the “back in stock” notifications were caused by a system issue. They also cannot provide me with a date for when R3 inventory will become available. Meanwhile, Best Buy is currently showing the R3 available for shipment. So we have a pretty bizarre situation where Dyson’s own launch-day customers are being told there is no inventory and no ETA, while another retailer is shipping the exact same product. At this point, I want to put my experience aside for a moment. I want to hear from YOU. How has Dyson screwed you over? Have you experienced: • Orders being accepted and then delayed indefinitely? • Incorrect or misleading stock notifications? • Products showing as available when they weren’t? • Orders being canceled or unable to be fulfilled? • Customer service giving you completely different answers depending on who you speak with? • Problems getting refunds? • Warranty or repair issues? • Problems with a newly released Dyson product? • Promises from Dyson that weren’t actually followed through? • Issues that were escalated to Dyson Executive/Corporate support without being resolved? • Anything else that made you think, “How is this acceptable?” Post your experience below. Screenshots are especially welcome. Please redact your name, email address, order number, address, phone number, tracking number, or anything else that could identify you personally. I’m particularly interested in hearing from people who purchased the R3 in the U.S., but I’m also interested in broader Dyson customer-service experiences if you’ve had something similar happen. I have also received multiple requests from technology publications asking about my experience, so I intend to make the documentation available and speak publicly about what happened. This isn’t about attacking individual Dyson employees. I’m trying to understand the scope of the problem and whether other customers are experiencing the same kinds of issues. So let’s hear it: What has Dyson done to you? What happened, and how did Dyson handle it? If you’ve had a bad experience with Dyson, post it below.