Financial Frustration or Victory Stories for New York Times Series

With this new series, we hope to explain the inexplicable, question the absurd, hold institutions to account and maybe, just maybe, even alleviate a few of your frustrations. Find yourself lost in a financial labyrinth that you can’t find your way out of? Tell us here. We also welcome your financial victories — maybe you’ve managed to get a company to change a policy, or found a better way to do business with a particular institution. We may reach out about your submission, but we will not publish any part of your response without contacting you first.