Hotel Accessibility Managers - Accessibility Measurements & Accuracy

There's a number I keep seeing on luxury hotel websites. It's thirty two inches, given as the width of an accessible doorway. Two New York hotels with different owners use it in almost the same words, down to the inch. Thirty two inches is the smallest width the law allows. When two hotels that have nothing to do with each other print the same number in the same sentence, it makes me wonder whether anyone actually measured the door. So for every hotel I score, I'm putting six facts online, free for anyone to use. How many steps there are at the front door, and if there's a way in with no steps. Which floors the elevator doesn't reach. The narrowest door between the street and an accessible bathroom. What kind of shower or bath that bathroom has. How high the bed is. And whether there's accessible parking and a place for a car to drop you off. I don't grade any of those six. A building from the 1890s has the stairs it has, and marking it down next to a new one wouldn't tell you how the hotel treats its guests. What I do grade is what the hotel chose to do. Does what it says online match what's really there? Can the staff give you a real number when you ask, and will they tell you what they can't do before you book instead of after you arrive? Can you reach a real person about access without going through a booking website? No hotel fails for its stairs. It fails for its silence. I want to be clear about one thing. I don't claim to speak for people with access needs, or to tell anyone what moving through a building is like with a disability, because that isn't mine to say. I measure, I share what I find, and you decide for yourself. I have two asks. If you work in accessible travel and I'm measuring the wrong things, tell me and I'll change them. And if you run a hotel that can already answer all six, that's rare, and I'd love to hear from you. The full list is on my website. The first hotels go to my Sunday Letter on 27 September, two days before they're anywhere else. The link is in the first comment. Kayla Mason, founder of World Traveling Daughter.