Practitioners On Major Public-Sector IT Failures - Book Chapter Review

𝐂𝐚𝐥𝐥𝐢𝐧𝐠 𝐩𝐫𝐚𝐜𝐭𝐢𝐭𝐢𝐨𝐧𝐞𝐫𝐬 𝐰𝐡𝐨 𝐰𝐨𝐫𝐤𝐞𝐝 𝐨𝐧 𝐭𝐡𝐞𝐬𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 I'm completing a book called 𝑭𝒓𝒂𝒈𝒊𝒍𝒆 𝒃𝒚 𝑫𝒆𝒔𝒊𝒈𝒏: 𝑯𝒐𝒘 𝑳𝒂𝒓𝒈𝒆 𝑰𝑻 𝑷𝒓𝒐𝒋𝒆𝒄𝒕𝒔 𝑭𝒂𝒊𝒍 𝑩𝒆𝒇𝒐𝒓𝒆 𝑻𝒉𝒆𝒚 𝑺𝒕𝒂𝒓𝒕. It proposes a framework of fifteen dimensions of bid fragility, drawn from analysis of 528 troubled projects. The research is built primarily from public sources — national audit office reports, parliamentary inquiries, royal commissions, court proceedings, and investigative journalism. What the public record doesn't always capture is what it felt like from the inside. The pressures, the trade-offs, the moments where people saw the problem but couldn't change the trajectory. If you worked on any of the following projects — on the client side, the vendor side, or in an advisory capacity — I'd welcome the opportunity to have you review the relevant chapter. I'm not looking for you to defend or relitigate what happened. I want to make sure I've got the story right, and the insider perspective matters. 𝐓𝐡𝐞 𝐩𝐫𝐢𝐦𝐚𝐫𝐲 𝐜𝐚𝐬𝐞 𝐬𝐭𝐮𝐝𝐢𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞: • Queensland Health Payroll (IBM/SAP) • myki (Melbourne transport ticketing) • NHS National Programme for IT • NHS Federated Data Platform / Palantir • HealthSMART (Victoria) • UK Post Office Horizon / NBIT • FBI Virtual Case File / Sentinel • UK FiReControl • BBC Digital Media Initiative • Emergency Services Network (UK Home Office / Motorola) • e-Borders (UK) • NHS Test and Trace • Universal Credit (DWP) • Phoenix Pay System (Canada) • Target Canada • Modernising Business Registers (Australia) • Robodebt (Australia) • Healthcare.gov (US) • Lidl / SAP (Germany) If you recognise a project you were close to, please connect with me here on LinkedIn and send me a message. I'd love to hear from you. And if you know someone who worked on one of these projects, I'd be grateful if you'd share this post or tag them. The more perspectives I can incorporate before publication, the stronger the book will be. The book is in final review and nearing publication. Follow me here for updates as it progresses. #GovTech #ITProjectManagement #ProgrammeDelivery #DigitalTransformation #ProjectFailure