UK PR & Marketing Agencies - Meltwater Auto-Renewal Billing Issues

Meltwater Media Monitoring Looking to speak to UK-based PR and marketing agencies who have used or are currently using Meltwater for their media monitoring needs. In particular, keen to understand how many agencies have been affected by Meltwater’s ‘auto renewal’ function that appears to be used to trap businesses into a further 12 months. There are many, many reviews on Trust Pilot and other similar sites suggesting Meltwater in particular makes it complex and challenging to leave this costly subscription; and when challenged things quickly escalate with threats of legal action and sending in debt collectors. Welcome UK PR and marketing professionals’ first hand experience of this, and how you have navigated or are attempting to navigate what seems to be a fairly grim part of the industry for many.