Vancouver Service Workers - Tip Distribution Transparency

Are workers actually getting their tip money? Hi everyone, I'm a journalist working on a story about Vancouver's growing tipping culture and how it affects both customers and service workers. It seems like suggested tip amounts have steadily increased over the years, but I'm particularly interested to find out if the workers are actually receiving the tips customers leave. If you work in the service industry, I'd love to hear your perspective. Like, how do tip pools work at your workplace? Have you experienced a lack of transparency regarding tip distribution? Do you feel customers understand where their tips are going? Feel free to comment below or send me a private message if you'd prefer to speak privately. Thanks in advance for sharing your experiences and insights.