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Practitioners On Major Public-Sector IT Failures - Book Chapter Review

๐‚๐š๐ฅ๐ฅ๐ข๐ง๐  ๐ฉ๐ซ๐š๐œ๐ญ๐ข๐ญ๐ข๐จ๐ง๐ž๐ซ๐ฌ ๐ฐ๐ก๐จ ๐ฐ๐จ๐ซ๐ค๐ž๐ ๐จ๐ง ๐ญ๐ก๐ž๐ฌ๐ž ๐ฉ๐ซ๐จ๐ฃ๐ž๐œ๐ญ๐ฌ I'm completing a book called ๐‘ญ๐’“๐’‚๐’ˆ๐’Š๐’๐’† ๐’ƒ๐’š ๐‘ซ๐’†๐’”๐’Š๐’ˆ๐’: ๐‘ฏ๐’๐’˜ ๐‘ณ๐’‚๐’“๐’ˆ๐’† ๐‘ฐ๐‘ป ๐‘ท๐’“๐’๐’‹๐’†๐’„๐’•๐’” ๐‘ญ๐’‚๐’Š๐’ ๐‘ฉ๐’†๐’‡๐’๐’“๐’† ๐‘ป๐’‰๐’†๐’š ๐‘บ๐’•๐’‚๐’“๐’•. It proposes a framework of fifteen dimensions of bid fragility, drawn from analysis of 528 troubled projects. The research is built primarily from public sources โ€” national audit office reports, parliamentary inquiries, royal commissions, court proceedings, and investigative journalism. What the public record doesn't always capture is what it felt like from the inside. The pressures, the trade-offs, the moments where people saw the problem but couldn't change the trajectory. If you worked on any of the following projects โ€” on the client side, the vendor side, or in an advisory capacity โ€” I'd welcome the opportunity to have you review the relevant chapter. I'm not looking for you to defend or relitigate what happened. I want to make sure I've got the story right, and the insider perspective matters. ๐“๐ก๐ž ๐ฉ๐ซ๐ข๐ฆ๐š๐ซ๐ฒ ๐œ๐š๐ฌ๐ž ๐ฌ๐ญ๐ฎ๐๐ข๐ž๐ฌ ๐ข๐ง๐œ๐ฅ๐ฎ๐๐ž: โ€ข Queensland Health Payroll (IBM/SAP) โ€ข myki (Melbourne transport ticketing) โ€ข NHS National Programme for IT โ€ข NHS Federated Data Platform / Palantir โ€ข HealthSMART (Victoria) โ€ข UK Post Office Horizon / NBIT โ€ข FBI Virtual Case File / Sentinel โ€ข UK FiReControl โ€ข BBC Digital Media Initiative โ€ข Emergency Services Network (UK Home Office / Motorola) โ€ข e-Borders (UK) โ€ข NHS Test and Trace โ€ข Universal Credit (DWP) โ€ข Phoenix Pay System (Canada) โ€ข Target Canada โ€ข Modernising Business Registers (Australia) โ€ข Robodebt (Australia) โ€ข Healthcare.gov (US) โ€ข Lidl / SAP (Germany) If you recognise a project you were close to, please connect with me here on LinkedIn and send me a message. I'd love to hear from you. And if you know someone who worked on one of these projects, I'd be grateful if you'd share this post or tag them. The more perspectives I can incorporate before publication, the stronger the book will be. The book is in final review and nearing publication. Follow me here for updates as it progresses. #GovTech #ITProjectManagement #ProgrammeDelivery #DigitalTransformation #ProjectFailure

European Flea Market Vendors - Digital Adaptation & Cultural Value

Recently Iโ€™ve been working on a story about a film prop museum started by a professional prop master in Shanghai. With AI being used more and more in visual production, their traditional rental business has been shrinking. At first, we were wondering: is this industry going to disappear? Are these craftsmen going to be replaced? But after digging deeper, the situation is actually more complicated โ€” and kind of hopeful. For example, some of them are turning their collections into cultural experiences, inviting people to learn how props are made and used. Others are actively embracing AI instead of resisting it. Theyโ€™re digitizing their physical props, building 3D databases, and even trying out online rental models. So instead of shipping a real object, you might just download a digital version. And then thereโ€™s also a growing niche market. Things like immersive theater, murder mystery games, or independent creators โ€” they still need very specific, tangible props. That demand is actually increasing. So overall, Iโ€™d say the industry is definitely being disrupted by AI, but itโ€™s not simply dying. Itโ€™s adapting, splitting into new directions. And interestingly, this story reminded me of second-hand market I visited in Budapest in 2024. A vendor told me business had gotten much worse after the Russia-Ukraine war. Fewer people were spending money. I remember him trying really hard to sell me a small dictionary for five euros โ€” he even joked that it would pay for a couple of beers that day. And there was this older man showing me a translated version of a Detective Conan comic, really hoping I would buy it. You could feel how urgent it was for them to make a sale. Whether itโ€™s film props in China or flea markets in Europe, these are all very physical, tangible economies.Iโ€™m actually curious to explore further: in Europe, are these second-hand markets also trying to adapt? Are they going digital, or finding new cultural value, the way prop makers are doing in China?

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